On Site

• Immediate Support
  Unexpected outages can severely interrupt your work flow. We employ several methods that allow us to respond to these service requests as quickly as you require.

• Remote Support
  Remote support allows for fast response to service requests that may not require a site visit. Remote sessions are billed at your regular service rate with 30 minute minimum charge, billed in 15 min increments thereafter.

• Scheduled Maintenance
  Monthly or quarterly scheduled maintenance visits will ensure that all aspects of your business I.T. systems are checked, tested and maintained on a regular basis. We have found that many critical items are overlooked when proactive maintenance routines are not in place. Your OnSite account manager will meet with you to discuss a maintenance schedule that will fit your business requirements.

• Dedicated Account Manager
  OnSite will assign you an account manager that will provide a single point of contact for the majority of your service requests. Dealing with the same individual on a regular basis ensures efficiency and promotes a better business relationship.

• Monthly Billing Cycles.
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

Drop Off

• Microsoft Exchange Server
  Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.

• Blackberry Enterprise Server
  Designed to meet the needs of enterprise and government, BlackBerry Enterprise Server is for organizations that have an on-premise email server and require a high level of IT control.

• Terminal Server
  Terminal Services provides the ability to host multiple, simultaneous client sessions on Microsoft Windows Server. Terminal Server is capable of directly hosting compatible multi-user client desktops running on a variety of Windows-based and non Windows-based hardware. Standard Windows-based applications do not need modification to run on the Terminal Server, and all standard Windows Server based management infrastructure and technologies can be used to manage the client desktops.

• File/Print Server
  OnSite will assign you an account manager that will provide a single point of contact for the majority of your service requests. Dealing with the same individual on a regular basis ensures efficiency and promotes a better business relationship.

• Domain Controller
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

• Windows Backup Server
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

• VOIP Server
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

• Virtualization
  Server processing speeds have increased dramatically over the past 5 years. OnSite takes advantage of this by using virtualization solutions in the server room. A single new servers can run multiple "virtual servers" where we can easily consolidate 2-3 old servers into one hardware solution.