Client Services

• Immediate Support
  Unexpected outages can severely interrupt your work flow. We employ several methods that allow us to respond to these service requests as quickly as you require.

• Remote Support
  Remote support allows for fast response to service requests that may not require a site visit. Remote sessions are billed at your regular service rate with 30 minute minimum charge, billed in 15 min increments thereafter.

• Scheduled Maintenance
  Monthly or quarterly scheduled maintenance visits will ensure that all aspects of your business I.T. systems are checked, tested and maintained on a regular basis. We have found that many critical items are overlooked when proactive maintenance routines are not in place. Your OnSite account manager will meet with you to discuss a maintenance schedule that will fit your business requirements.

• Dedicated Account Manager
  OnSite will assign you an account manager that will provide a single point of contact for the majority of your service requests. Dealing with the same individual on a regular basis ensures efficiency and promotes a better business relationship.

• Monthly Billing Cycles.
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

In-House Services

• Microsoft Exchange Server
  Built to deliver the enterprise-grade security and reliability that businesses require, Microsoft Exchange provides email, calendar and contacts on your PC, phone and web browser.

• Blackberry Enterprise Server
  Designed to meet the needs of enterprise and government, BlackBerry Enterprise Server is for organizations that have an on-premise email server and require a high level of IT control.

• Terminal Server
  Terminal Services provides the ability to host multiple, simultaneous client sessions on Microsoft Windows Server. Terminal Server is capable of directly hosting compatible multi-user client desktops running on a variety of Windows-based and non Windows-based hardware. Standard Windows-based applications do not need modification to run on the Terminal Server, and all standard Windows Server based management infrastructure and technologies can be used to manage the client desktops.

• File/Print Server
  OnSite will assign you an account manager that will provide a single point of contact for the majority of your service requests. Dealing with the same individual on a regular basis ensures efficiency and promotes a better business relationship.

• Domain Controller
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

• Windows Backup Server
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

• VOIP Server
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

• Virtualization
  Server processing speeds have increased dramatically over the past 5 years. OnSite takes advantage of this by using virtualization solutions in the server room. A single new servers can run multiple "virtual servers" where we can easily consolidate 2-3 old servers into one hardware solution.  

Managed Services

• Microsoft Office 365
  Unexpected outages can severely interrupt your work flow. We employ several methods that allow us to respond to these service requests as quickly as you require.

• Microsoft Windows Intune
  Remote support allows for fast response to service requests that may not require a site visit. Remote sessions are billed at your regular service rate with 30 minute minimum charge, billed in 15 min increments thereafter.

• Cloud Backup
  Monthly or quarterly scheduled maintenance visits will ensure that all aspects of your business I.T. systems are checked, tested and maintained on a regular basis. We have found that many critical items are overlooked when proactive maintenance routines are not in place. Your OnSite account manager will meet with you to discuss a maintenance schedule that will fit your business requirements.

• Website & Domain Management
  OnSite will assign you an account manager that will provide a single point of contact for the majority of your service requests. Dealing with the same individual on a regular basis ensures efficiency and promotes a better business relationship.

• Server & Network Monitoring
  OnSite will assign you an account manager that will provide a single point of contact for the majority of your service requests. Dealing with the same individual on a regular basis ensures efficiency and promotes a better business relationship.

• Spam Control
  You will receive one monthly labour invoice with NET 30 terms. The invoice will itemize each appointment with a detailed work description and time required to complete. Hardware and software will be invoiced and mailed on the day of delivery.

Additional Services

• IT Outsourcing
  Unexpected outages can severely interrupt your work flow. We employ several methods that allow us to respond to these service requests as quickly as you require.

• Junior Oil and Gas
  OnSite provides complete I.T. infrastructure and support solutions for the Oil and Gas Industry in Southern Alberta. Our team has years of experience with industry standard software such as:
  - Pandell JVNexus, GeoNexus and PANexus
  - GeoSCOUT
  - IHS AccuMap
  - Energy Navigator's afenavigator and valnav
    ....And many more.